Privacy Policy

Privacy Policy — Zaairah (zaairah.com)

Effective date: 21/08/2025

Welcome to Zaairah. Your privacy matters to us. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices you have. By using our website (www.zaairah.com), shopping with us, or contacting our customer service you agree to the practices described below.

1. Who we are

Zaairah is an Indian fashion retailer operating online at www.zaairah.com and from physical stores across India.
Contact: official.zaairah@gmail.com | Phone / WhatsApp: +91 99679 28670

2. What information we collect

We collect information you provide directly and information collected automatically.

A. Information you give us

  • Account & contact details: name, email address, phone number, shipping & billing address.

  • Order information: products ordered, sizes, order history, payment receipts.

  • Customer support communications: messages, complaints, photos you send us.

  • Marketing preferences: newsletter or promotional consent.

B. Payment information

  • Payment card or bank details are processed by our third-party payment gateway (for example Razorpay). Zaairah does not store full card numbers or sensitive payment authentication data on our servers. We may store a transaction reference, refund details, and masked payment identifiers necessary for customer service and refunds.

C. Information collected automatically

  • Usage data: IP address, browser type, device identifiers, pages visited, referral URL, timestamps, and analytics data collected via cookies and similar technologies.

  • Location data: approximate location inferred from your IP address or device (only if needed).

D. Information from third parties

  • We may receive data from third-party services if you connect them to your Zaairah account (for example social login) or from courier/payment partners for order fulfillment.

3. How we use your information

We use your data to:

  • Process and fulfill orders, returns, and refunds.

  • Communicate about your orders, account, deliveries, and support requests.

  • Provide marketing, offers, and recommendations if you consent.

  • Improve our website, personalize your experience, perform analytics and detect fraud.

  • Comply with legal obligations (taxes, invoicing, anti-fraud) and enforce our Terms & Conditions.

4. Legal basis for processing (where applicable)

For users in jurisdictions that require a legal basis (e.g., GDPR), we rely on:

  • Contractual necessity — to process and deliver your orders.

  • Consent — for marketing communications and optional services.

  • Legitimate interests — for fraud prevention, site security, and service improvement.

  • Legal obligations — to comply with tax and regulatory rules.

5. Cookies & similar technologies

We use cookies, web beacons, local storage, and similar tools to operate our site, enable features, and analyze usage. Cookies help:

  • Keep you logged in, remember items in your cart, and provide a smooth checkout.

  • Measure and improve site performance and marketing campaigns.

You can manage or block cookies using your browser settings, but some site features may not work without them.

6. Sharing and disclosure

We may share your personal information with:

  • Service providers and processors (payment gateways, shipping couriers, email/SMS/WhatsApp delivery services, cloud hosting, analytics providers) to perform services on our behalf.

  • Law enforcement or regulators when required by law or to protect our rights.

  • Business transfers — in the event of a reorganization, merger, sale, or acquisition, user data may be transferred as part of business assets.

  • With your consent or at your direction.

We require service providers to protect personal data and use it only for the purposes we authorize.

7. Data retention

We retain personal information as long as necessary to:

  • Provide services and fulfill orders, manage returns and refunds.

  • Comply with legal, tax, and accounting obligations (statutory periods).

  • Resolve disputes and enforce agreements.

When data is no longer needed, we securely delete or anonymize it.

8. Security

We use administrative, technical, and physical safeguards to protect your information (encryption, access controls, secure servers). However, no system is completely secure — if you suspect unauthorized access to your account, please contact us immediately.

9. Your rights and choices

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you.

  • Correct or update inaccurate data.

  • Request deletion of your personal data (subject to legal and contractual retention requirements).

  • Object to or restrict certain processing (e.g., direct marketing).

  • Request a copy of your data in a portable format.

To exercise any of these rights or change marketing preferences, contact us at official.zaairah@gmail.com or WhatsApp +91 99679 28670. We may need to verify your identity before acting on requests.

10. Marketing communications

If you opt in, we may send promotional emails, SMS, or WhatsApp messages. You can opt out anytime by clicking the unsubscribe link in emails, replying STOP to SMS/WhatsApp (if applicable), or contacting us. Opting out will not affect transactional messages (order confirmations, delivery updates).

11. Children

Our services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe a child under 18 has provided personal data, contact us to request deletion.

12. International transfers

Your data may be processed or stored in India or other countries where our service providers operate. We will protect transfers according to applicable laws and ensure appropriate safeguards are in place.

13. Third-party links and services

Our website may contain links to third-party sites or use third-party services (social media, analytics, ads). This Policy does not apply to third parties — review their privacy notices before using their services.

14. Changes to this Policy

We may update this Privacy Policy occasionally. We will post the updated Policy on our website with a new effective date. Continued use after changes constitutes acceptance.

15. Contact us / Data protection requests

For privacy questions, data access or deletion requests, or to raise concerns: