Frequently Asked Questions
General Questions
Zaairah offers premium women’s ethnic wear, including kurtis, suit sets, kurta sets, and co-ord sets.
We carefully select premium-quality fabrics that offer comfort, elegance, and a luxurious feel.
Yes, we offer Cash on Delivery on eligible orders, along with free shipping across India.
Yes, products can be returned or exchanged as per our return and exchange policy.
We recommend following the care instructions provided with your product to preserve its fabric, colour, and detailing.
Orders & Shipping
Yes, we deliver our products across India.
Orders are generally delivered within 4 – 7 business days, depending on your location.
You’ll receive tracking details once your order is shipped. You can also visit “Track Order” in our menu and enter your order details to check your order status anytime.
If you need to change or cancel your order, please contact us as soon as possible. Requests can only be accommodated before the order is processed or shipped.
Once your order has been dispatched, you’ll receive a shipping confirmation with tracking details on your registered email or mobile number. You can also check your order status anytime through the “Track Order” option in our menu.
Payments
We accept major online payment methods, including UPI, debit cards, credit cards, and other available payment options at checkout.
Yes, online payments are processed through secure payment gateways designed to keep your transaction information protected.
Yes, once your order is successfully placed, you will receive an order confirmation on your registered email or mobile number.
Returns & Exchanges
We offer returns and exchanges on products as per our Return & Exchange Policy.
Please contact our customer support team with your order details and reason for the request. Our team will guide you through the process.
Return and exchange requests must be submitted within the time period of 7 days.
Yes, size exchanges are available for eligible products, subject to availability and our exchange policy.
Once the returned product is received and passes our quality check, the refund will be processed according to our refund policy.
Please contact us as soon as possible with your order details and clear photographs/videos of the product. Our team will assist you with the next steps.