Terms of service

Terms of Service

Welcome to Zaairah. These Terms of Service ("Terms") govern your use of our website, products, and services available through zaairah.com.

By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Us

Zaairah is an e-commerce business operating in India.

Business Name: Zaairah

Business Type: Sole Proprietorship

GSTIN: 27GIHPS2673J1ZL

Registered Address:

Shop No. 24, Kolse Wali Galli,
Behram Nagar,
Near Bande Nawaz Hotel,
Bandra East,
Mumbai – 400051,
Maharashtra, India

Support Contact: 9967928670

2. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • You will provide accurate and complete information.

  • You will use our website only for lawful purposes.

3. Account Registration

Customers are required to create an account before placing orders.

You are responsible for:

  • Maintaining the confidentiality of your account credentials.

  • Restricting access to your account.

  • All activities that occur under your account.

Zaairah shall not be liable for losses resulting from unauthorized access to your account due to your failure to safeguard login credentials.

4. Products and Services

We strive to ensure that product descriptions, images, pricing, and availability are accurate.

However:

  • Product images may vary slightly due to screen settings and lighting.

  • Product availability may change without notice.

  • We reserve the right to discontinue products at any time.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR).

We reserve the right to:

  • Modify product prices at any time without prior notice.

  • Correct pricing errors or inaccuracies.

  • Cancel orders placed at incorrect prices resulting from technical or human errors.

6. Orders

By placing an order, you agree that:

  • All information provided is accurate and complete.

  • Billing and shipping details are correct.

  • You are authorized to use the selected payment method.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders that appear fraudulent, suspicious, unauthorized, or in violation of these Terms.

7. Payments

We accept various payment methods, including:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Cash on Delivery (COD)

  • Other payment methods made available at checkout

Payments are securely processed through authorized payment gateways, including Razorpay.

8. Shipping and Delivery

  • Orders are generally processed within 2 business days.

  • Estimated delivery time is typically 5–7 business days.

  • Delivery timelines are estimates and may vary due to factors beyond our control.

Customers will be responsible for providing accurate shipping information. Zaairah shall not be responsible for delays or losses resulting from incorrect information provided by customers.

9. Returns, Refunds and Exchanges

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy available on the website.

Customers must comply with all requirements stated in that policy, including submission of an unboxing video where applicable.

10. Cancellation of Orders

Customers may cancel orders before shipment through the website.

Once an order has been shipped, cancellation requests may not be accepted and will be handled according to our Return & Refund Policy.

11. Prohibited Uses

You agree not to:

  • Violate any applicable laws or regulations.

  • Interfere with website functionality or security.

  • Attempt unauthorized access to systems or data.

  • Submit false or misleading information.

  • Engage in fraudulent transactions.

  • Use the website for unlawful purposes.

12. Intellectual Property

All content on this website, including:

  • Logos

  • Branding

  • Images

  • Graphics

  • Text

  • Product descriptions

  • Website design

is owned by or licensed to Zaairah and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

13. Limitation of Liability

To the fullest extent permitted by law, Zaairah shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Incidental losses

  • Loss of profits

  • Loss of data

  • Business interruption

arising from the use of or inability to use our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

14. Indemnification

You agree to indemnify and hold harmless Zaairah, its owners, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising from:

  • Your breach of these Terms.

  • Your misuse of the website.

  • Your violation of applicable laws.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

16. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time.

Updated Terms will be posted on this page with the revised "Last Updated" date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms, the website, or any transaction with Zaairah shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.