Shipping policy

Shipping Policy

Thank you for shopping with Zaairah. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver orders.

Shipping Coverage

Currently, Zaairah ships products within India only.

At this time, we do not offer international shipping.

Order Processing Time

  • Orders are typically processed within 2 business days after order confirmation.

  • Orders placed on weekends, public holidays, or during special promotional periods may require additional processing time.

  • Once your order is processed, it will be prepared for shipment.

Delivery Time

  • Standard delivery time is generally 5–7 business days from the date of dispatch.

  • Delivery timelines may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

While we strive to deliver all orders within the estimated timeframe, delivery dates are not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Any applicable shipping fees will be clearly communicated to customers during the order process.

Order Tracking

Once your order has been shipped, tracking information may be provided through available communication channels where applicable.

Customers are encouraged to monitor shipment updates and contact us if assistance is required.

Delivery Address

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Zaairah shall not be responsible for delays, failed deliveries, or additional charges resulting from:

  • Incorrect shipping addresses

  • Incomplete address details

  • Incorrect contact information provided by the customer

Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, incorrect address information, or refusal to accept the shipment, the order may be returned to us by the courier partner.

Additional shipping charges may apply for re-dispatching returned shipments.

Delays Beyond Our Control

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Courier partner delays

In such situations, we will make reasonable efforts to keep customers informed.

Damaged Packages

If you receive a package that appears damaged during transit, we recommend:

  • Recording an unboxing video.

  • Taking clear photographs of the package and product.

  • Contacting our support team immediately after delivery.

This will help us investigate and resolve the issue as quickly as possible.

Order Cancellation

Orders may be cancelled before shipment through the website.

Once an order has been shipped, cancellation requests may no longer be accepted and will be subject to our Return & Refund Policy.

Contact Us

For shipping-related questions, order updates, or delivery concerns, please contact us:

Zaairah

Phone/WhatsApp: 9967928670

Email: official.zaairah@gmail.com

Support Availability: 24×7

Address:

Shop No. 24, Kolse Wali Galli,
Behram Nagar, Near Bande Nawaz Hotel,
Bandra East, Mumbai – 400051, Maharashtra, India